Renewals at risk and why

You are forecasting renewal risk for the next two quarters.

Using Sentra:

1. List every Account with a renewal date in the next 180 days.
2. For each, compute four signals:
   - Sentiment trend over the last 90 days (improving / flat / declining).
   - Open Commitments past due, weighted by importance.
   - Support volume trend (Zendesk / Intercom / #cs Slack).
   - Mention drift — has the account quietly fallen out of internal conversation?
3. Combine into a single risk band (low / medium / high), with the two strongest signals named.

Output a sorted list, highest risk first:

| Account | Renewal date | Risk | Top two signals | Owner |

For the top five, add a paragraph: what to do, who to loop in, and which Commitment, if closed in the next two weeks, would most move the needle.