The Glass Company · with Era by Eon
Meet Wisteria.
On paper, it's fine.
A 1,200-person payments company with 193 paying customers, fourteen systems and every dashboard green. Era by Eon built it, then quietly hid 497 problems inside. Nobody at Wisteria knows they are there.
Sentra is a company's own intelligence. It reads everything the company runs on, from email and meetings to ERP, CRM and HRIS, works out what is going wrong, and raises it to the person who can act, before anyone asks. Other AI agents work for one person. Sentra works for the company.
Built and scored by Era by Eon, not by us. On a second company Sentra had never seen, it found 500 of 501.
Then Sentra read everything
102 minutes. Fourteen systems. Not one question asked.
0
problems found, out of 497 Eon hid
0
minutes reading
Every dot is a person. The ring is their customers. Orange means something is wrong.
The countdown
Five things nobody at Wisteria knew. Sentra found every one before anyone asked.
#5 · CRM · Growth
117 times
Support told customers “the fix lands next week”, and it didn't. Those broken promises reached 187 of 193 paying customers, 99% of revenue.
Next week is doing a lot of heavy lifting.
#4 · CRM · Growth
24 times
One deal's close date has moved 24 times.
Commitment issues.
#3 · ERP · Compliance
11 contracts
Supplier contracts renewing in the next 90 days with nobody named as owner. One of them is the office.
Somebody should probably check.
#2 · ERP · Efficiency
31 of 37
Customers given a cheaper renewal with no reason written down anywhere.
Generosity, undocumented.
#1 · CRM · Growth
$775K
A customer about to walk, and five teams who each knew one reason why.
Let's look closer.
Number one
You're Laura. You own Doric Worldwide, $775,000 a year, renewing 9 November. Is it safe?
This is the renewal as you see it in Salesforce. Make the call.
Salesforce· OpportunityDoric Worldwide
Doric Worldwide · Renewal
Your personal AI agent says it's fine. It read your inbox and your calendar, and everything there looks on track.
Anything I should worry about with Doric?
Doric's renewal looks on track. Close date is 31 Dec, nothing urgent in your inbox or calendar. No action needed.
The problem is in other people's tools. Finance, support, engineering and sales each saw one piece. Your agent can't read their systems, and it shouldn't.
Finance
Support
Zendesk· Ticket 1949SupportPayout schedule leaking across workspaces on our sandbox
Came back 29 times7 tickets still open
Engineering
Doric Worldwide is in the customers affected. One more incident earlier.
Sales
Salesforce· Open deals at DoricSalesCustomer success
Salesforce· Field historyCustomer successRenewal · Close date
Moved 19 times, now 31 Dec 2026, after the contract renews.
So on day one, it raised it to you. Nobody asked. A person approved it before it reached you.
Direct message · Laura BlackmoorSentraAPP9:12 AM
Doric Worldwide renews on 9 Nov at $775,000. Five things from other teams you should see before that call:
- Finance.$770,000 was cut at the Nov 2025 renewal. No reason on record.NetSuite
- Support.“The fix lands next week” in Feb 2025. The failure came back 29 times; 7 tickets are open.Zendesk
- Engineering.Hit by three incidents, including both September SEV1s.PagerDuty
- Sales.Three reps are chasing deals here, one pitching an expansion while urgent tickets are open.Salesforce
- Customer success.The renewal's close date has moved 19 times.Salesforce
Then it got the fix moving. Two drafts. Nothing goes out until you approve.
Direct message · Laura BlackmoorSentraAPP9:12 AM
I drafted the next two steps. Approve either and I'll send it.
Draft to Payments engineering · #payments-api
A real date for the payout schedule fix
Doric Worldwide renews on 9 Nov at $775,000. The payout schedule failure has come back 29 times since support promised a fix in Feb 2025, and 7 tickets are open. Can we commit to a real date before the renewal call?
Draft to Laura Blackmoor · renewal call prep
Save plan for Doric Worldwide
Open with the payout fix date. Pause the expansion pitch until the urgent tickets close. Give the account one owner across the 3 reps. Bring the reason for last year's $770,000 cut.
Laura wasn't the only one
It caught Doric because it knows the whole company. Ask it anything.
This is Sentra, reading Wisteria. Pick a question, or click any dot on the globe to open that person or customer.
Sentra· Wisteria GroupWho left the company but still has the keys?
Reading 14 systems
It knows you, too
Every person gets their own swimlane. Pick the seat closest to yours.
Sentra works out your role, your people, your customers and what you care about from the work itself, and you can correct it in About You. Your swimlane shows what is happening, what needs you and what to do next, every item cited. You only ever see what you are allowed to see.
Sentra · About YouEditWhat Sentra knows about
Kelsey Harris
Learned this week: Asks about churn every Monday, so churn goes first.
Sentra ›
92.2%
of what each person should hear reached them
40.5%
if you route by team instead
55%
of it started in another team
And nothing they shouldn't see
Permissions live in the memory.
Finance asks which suppliers renew soon, and so does a sales rep. The rep gets nothing back, and nothing hints that anything was held back.
The obvious question
Couldn't you just point Claude at it? We did. Same fourteen systems, the best model we could get.
Claude Opus
every system, plus a checklist of what to look for
What should sales worry about this week?
Problems found without being asked, out of 497
Sentra99.6%Claude can answer anything you ask. Nobody at Wisteria knew what to ask.
A model starts from zero every morning and only looks where you point it. Sentra keeps the memory and keeps watching, so it finds what nobody thought to ask about.
And Claude gets better on Sentra.
Put the same model on Sentra's memory and it finds almost three times as much on its own, for 35% less.
Found without being asked
Cost for all 37 tasks
Why Claude got better
Sentra is the company's own intelligence. Other AI agents work for one person. Sentra works for the company, and every person and agent draws from it.
ERP: NetSuite, SAPCRM: SalesforceHRIS: Workday, HiBob
Email
MeetingsSlackSupport: Zendesk
Docs and BI
The company's intelligence
Every employee, on Slack
On iMessage and WhatsAppClaude
ChatGPT
CursorYour own agents, over MCP
Search finds what you ask for. Sentra tells you what nobody asked.
Your tools each answer questions about their own corner. Sentra reads across all of them and speaks up first.
Every AI you already use gets smarter on it.
ChatGPT, Claude and your own agents start from the company's context, with fewer tool calls and tokens. Anything irreversible waits for a person.
Models come and go. Your memory stays.
It replaces none of your systems and needs nothing entered by hand. What your company knows stays yours, usable with any model.
Where the value lands
Three systems. Three goals. Caught where the records and the people disagree.
Growth
Efficiency
Compliance
ERP
finance and operations
31 of 37 cheaper renewals with no reason on record
32 customers still billed after asking to cancel
11 supplier contracts renewing with no owner
CRM
customers
A $775K renewal with warnings in five teams
Three reps chasing the same customer
200 customers where the CRM and billing disagree on who is even live
HRIS
people
Customers still owned by people who left
69 people who left still holding 169 live things
40 people who left still holding admin access
Every example above is a real finding from Wisteria.
Not just a simulation
We did the same thing at Lenskart. India's largest eyewear retailer, live in 8 days.
$860K
Reports said a top product line was 95% stocked. Sentra found it at 12.8% on the shelves, worked out that replenishment had stopped, and raised it to the supply-chain lead. $860K in sales had been lost in the two weeks before the fix.
8 days
to go live, reading about 600,000 emails a day, 150 meeting hours a week and 80,000+ KPIs
7% → 86%
of root-cause questions answered, verified by Lenskart staff
30 min
to a root cause, down from 3 to 4 days
58%
fewer follow-ups to move stuck work, within 4 weeks
“Does it help our teams make faster and better decisions for our customers? This one does, and because it understands the company a little better every day, the value compounds.”
Peyush Bansal
Co-founder and CEO, Lenskart
Read the Lenskart story →Figures are Sentra's own measurements as of October 2026.
From startups to enterprises, teams already run on Sentra
Lenskart
Happy Scribe
Google CloudLenskartHappy ScribeGoogle CloudBack to you
Your company looks fine too. Wisteria did too, until something read all of it. Want to know what is hiding at yours?
We'll show you what Sentra finds at yours. Your company is probably fine. Probably.
Live in days
Lenskart went from kickoff to production in 8 days.
A person approves
Anything Sentra raises is approved by a person before it reaches anyone else.
Permissions on every fact
Everyone sees what they are allowed to see, and nothing more.
Replaces nothing
Works on top of your ERP, CRM and HRIS. Your data stays yours, in your region or on premises.