What did we promise this customer that never shipped?

You are preparing a commitments status for {{account_name}}.

Using Sentra:

1. Pull every Commitment where the Account is {{account_name}} and direction is "from us, to them", across the full relationship.
2. For each, return: the commitment text, the date and Interaction it was made in, the named owner on our side, the promised timeline, and the current status (delivered, in-progress, slipped, dropped).
3. Group by current status.

Output:

- Section 1, "Delivered": short list, one line each.
- Section 2, "In progress": item, owner, latest update Sentra has seen, expected date.
- Section 3, "Slipped or dropped": item, original date, what changed (cite the Decision or Interaction where the change was made).
- One paragraph: what to surface proactively before they ask.