Otter.ai Pricing (2026): Basic, Pro, Business and Enterprise Plans, Minutes and Team Cost

TL;DR

Otter.ai has four plans: Basic is free, Pro is $16.99 per user per month billed monthly or $8.33 billed annually, Business is $30 per user per month billed monthly or $19.99 billed annually, and Enterprise is custom priced, according to Otter's pricing page on 13 November 2026. The plans differ mostly by minutes and team size: Basic gives 300 transcription minutes a month and 30 minutes per conversation, Pro 1,200 minutes and 90, and Business unlimited meeting transcription with 4 hours per conversation, but a Business workspace holds at most 25 members. That cap means a 10-person team fits on Business for about $2,399 a year billed annually, while a 50-person team needs Enterprise. Otter transcribes each meeting well; when a company needs the decisions and owners from those meetings joined to Slack, email and the CRM for people and AI agents, Sentra, the managed organization memory for teams and AI agents, adds that shared layer.

How much does Otter.ai cost?

Prices are per user per month in US dollars, from the plan cards and comparison table on otter.ai/pricing, checked 13 November 2026. "Annual" is the monthly equivalent when billed yearly; Otter does not print the yearly totals.

• Basic, free. 300 minutes of transcription a month, up to 30 minutes per conversation, 3 file imports for the life of the account, 20 AI Chat queries a month and up to 5 workspace members.
• Pro, $16.99 monthly or $8.33 annually. 1,200 minutes a month, up to 90 minutes per conversation, 10 file imports a month, 50 AI Chat queries and 2 meetings recorded at once. Otter sells Pro "for individuals and small teams", and a Pro workspace holds up to 5 members.
• Business, $30 monthly or $19.99 annually. Unlimited meeting transcription, 4 hours per conversation, 6,000 minutes of imported files per user a month, 200 AI Chat queries, 3 meetings at once and up to 25 workspace members. On 13 November Otter was offering first-time subscribers $24 a month for the first 3 months on monthly billing.
• Enterprise, custom pricing. Everything in Business with unlimited workspace members, plus SSO and SCIM, which Otter lists with a minimum 100-user licence, and HIPAA compliance as an add-on.

On Basic and Pro, the minutes are one pool shared by live meetings, recordings and imported files. Starting a Business trial needs a credit card, and the card is charged the Business monthly rate when the trial ends (help.otter.ai). Students and teachers get Pro at $6.67 a month, billed $79.99 a year, or $13.59 monthly.

Otter Pro vs Business: which one does a team need?

Pro is a personal plan that tolerates a very small team. Business is the first plan built for one, and three limits push teams there.

• Minutes. Pro's 1,200 minutes a month is about 20 hours of meetings for each person. Anyone in back-to-back customer calls passes that in two or three weeks, while Business makes meeting transcription unlimited.
• Meeting length. Pro stops transcribing a conversation at 90 minutes. Workshops, board meetings and long interviews need Business's 4 hours.
• Team size. Pro holds 5 workspace members and Business 25. A team of 6 to 25 that wants shared notes and admin controls belongs on Business.

On annual billing, Business costs $11.66 a month more per person than Pro. For anyone who spends more than about 20 hours a month in meetings, that is the cheaper way to avoid hitting a wall mid-month.

What does Otter cost for a 10-person and a 50-person team?

• 10 people on Business, billed annually: 10 × $19.99 × 12 = $2,398.80 a year.
• 10 people on Business, billed monthly: 10 × $30 × 12 = $3,600 a year at list price, or $3,420 in the first year with the current 3-month offer for first-time subscribers.
• 50 people: Business caps a workspace at 25 members, so a 50-person rollout lands on Enterprise, which Otter prices by quote. If you need SSO, Otter lists a 100-user minimum licence for it.

That 25-member line is the number most Otter price comparisons miss. Below it, Otter is a predictable per-seat cost. Above it, budget for an Enterprise negotiation.

Otter.ai alternatives compared by price

Prices are per user per month as each vendor shows them on its own pricing page, checked 13 November 2026. Sentra is listed first because it is the memory a team adds alongside a notetaker, not another notetaker.

Otter Pro on annual billing is the cheapest paid seat in the table, and Granola Business is the cheapest seat you can pay for month to month. Fathom's Team and Business plans need at least 2 users. For the full Granola breakdown, see our Granola pricing guide; for how all of these compare on SOC 2, SSO and bot-free capture, see our review of the best AI meeting assistants.

The verdict: choose the notetaker on minutes, meeting length and whether a bot is acceptable in your calls, then add Sentra if what was decided in those meetings has to reach the rest of the company and its agents.

Where Otter stops for a company

Otter is built around the meeting: a transcript, a summary, action items and a chat over your conversations. That is the right unit for one person catching up on one call. A company runs on what happens between meetings.

• The decision outlives the transcript. A delivery date agreed on Monday's call moves in a Slack thread on Wednesday. Otter has the first version, not the second.
• Ownership crosses tools. The action item says "Priya to send pricing". Whether she did lives in email and the CRM, not in the meeting record.
• Agents need the joined answer. Otter's MCP server lets an assistant search and fetch your transcripts (help.otter.ai), which is useful. An agent drafting a renewal still needs the meeting, the follow-up email and the account record together, with the current version marked.

Sentra keeps that joined record. It reads meetings alongside Slack, email, documents and the CRM, keeps what was decided, what changed, who owns what and what is at risk, and serves the same answer, with its source, to every person and agent allowed to see it. Teams often keep Otter for transcripts and add Sentra for the record of what the company decided, which also powers automated meeting briefs from company context before the next call.

FAQ

The decision rule

For one person with occasional calls, Otter Basic is enough. For individuals and teams of up to 5 who meet less than about 20 hours a month each, Pro on annual billing at $8.33 is the best value. For teams of 6 to 25, or anyone with long meetings, Business at $19.99 billed annually. Past 25 people, budget for Enterprise. And if the real problem is that decisions made in meetings never reach the people and agents who act on them, a bigger transcription allowance will not fix it; shared organization memory will.

To see Sentra turn your own team's recent meetings into a record of decisions, owners and open commitments, joined to Slack and email, book a demo.